Operations and Support Expertise

We work with Operations and Support professionals to illustrate the operational characteristics, capacity bottlenecks and availability of their infrastructure and services. Measuring and monitoring to ensure service availability results in reduced churn and increased spend as subscriber’s satisfaction in the service offering flourishes.

Understanding the operational characteristics of complex infrastructure and services will provide insight in to the indicators of service failures and the root causes of service failures (root cause analysis). As service failures occur, rapid diagnosis of service outages using SMARS® will aide in reduced downtime and allow vendors to quickly understand the issues, provide patches and resolve configuration issues.

A combination of analytics and data mining provides key Performance Management functions to operate your infrastructure and resulting services. A Performance Management system that accurately illustrates the capacity bottlenecks will give the confidence to sweat your infrastructure and IT resources to maximise the return on investment.

We use Data Mining to identify the relationships between failures, their indicators and root causes. The indicators become metrics or counters that are then observed from within the analytics modules, recording ‘profiles’ of all known service interruptions on a service by service basis. These records form a knowledge base that profiles all know service interruptions. These records will aide in the early identification of service interruptions by Operations and Support staff.

We harness the power of operational data, using analytics and data mining to make well informed business critical decisions and provide the highest levels of service to subscribers.

Operations and Support Solutions

We combine powerful metric based data mining and analytics solutions with the ultimate in deployment flexibility.

Solutions are fully scalable from a laptop right up to a high performance server. This means you can deploy a large scale enterprise solution or instantly use a portable solution provided on a laptop anywhere without the need to deploy an enterprise solution.

SMARS® is a complete end-to-end solution that produces fully annotated Microsoft Excel Reports, ready for easy disseminated by your colleagues and stakeholders.

There are a number of solutions listed below that provide an insight in how each adds value to your operations and support operation: